CRITERIA FOR RETURN / EXCHANGE

You can ask for refund / exchange within 7 days from the date of shipment. But the demand for the return / exchange will not be possible for the following cases:

• If the request is after you change your mind after 7 days after the date of the delivery date
• When the product is used, destroyed or damaged
• When the tag attached to a product manufactured or product packaging is opened and the product has been damaged
• When the package has been opened or the packaging material is missing
• When too much time has been too long ago and the product has fallen and it is impossible for resale.
• When demand returns / exchanges are made for special dicstomized products to customers such as handmade shoes or accessories
• When the component products (including free gifts) have been used or are missing
• If the buyer is not in accordance with the instructions included in the product

For more information, see the full return and exchange information.